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DrPC & DrAV’s service philosophy is supported by our continued improvement in the way we operate and the total experience we deliver to our customers.

DrPC & DrAV are customer centric, all team members follow strict protocol in the way we engage customers from our uniform, documentation and professional approach which ensures consistency of service and support across our entire team.

When a team member joins DrPC and DrAV it is the beginning of their educational journey. We encourage and support them to improve their skills knowledge and understanding by undertaking specific courses to enhance these very important attributes. We don’t employ “Nerds” or “Geeks”. We only employ people who truly understand customer service who just happen to be Technology savvy.

DrPC & DrAV provides Information Technology installation, service and support for both the residential and retail markets across Australia and New Zealand. This includes break-fix, phone support, remote support and Audio Visual services via our suite of products which includes a comprehensive range of cloud services, including exchange antivirus, security and backup services. At DrPC DrAV no job is too big or too small.

DrPC Statement of work capabilities:

Consultation & Design
On-Site Services
Remote Support Services
Antivirus & Security Services
Data Backup and recovery Services
Installation Services
Wireless Connectivity and Networking Services
Tutorial Services  
24/7 Helpdesk Services
Break Fix Support across all segments
Our objective is to continue the growth of our service and product we are setting in the industry. We will also achieve this objective through a well managed expansion process on a national basis and diversification in areas such as Audio Visual Services .

Our integrity, quality of service and the reliability of our products has led to our success in growing the business nationally. As part of our commitment we strive to be 'user friendly' by using language that is easy for our clients to understand and to respect our client's needs and budget. At the same time, we aim to provide the highest ongoing level of training and qualifications for our staff.

We live each day by our core values:

Provide an exceptional service experience to our customers
Operate with the utmost integrity
Continually seek new ways to improve performance
Work as a team to exceed our competition
Respect for individuals
Our underlying philosophy is to give the standard of service and quality of product we would appreciate receiving if we ourselves were the client.
"We at DrPC DrAV realise how important it is for your system to operate efficiently in your home. Our promise and commitment to you is impeccable service and support, available when and where you need it.

Our highly trained technicians are completely mobile. Because of our specific knowledge of Microsoft & Macintosh Platforms including your computer hardware, we'll have you up and running in no time. At any time if you feel you have not received the level of service you deserve then I invite you to call me."
 

David Raffen
Group Managing Director
DrGroup Pty Ltd
1300 855 911
   
         
 
 
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